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A.J. Morgan Eyewear | Customer Service

  • Shipping & Delivery

    We strive to ship out all orders within 24-48 business hours, but sometimes there are delays so we ask for 4 days to process the orders. Orders placed on Friday after 12pm will be processed the following Monday, this includes orders placed on the weekends. Our warehouse is located in Los Angeles, CA and transit time varies based on destination. Most packages will arrive within 3-7 days. Our checkout process shows an estimated transit time for USPS First Class Domestic Mail. The estimated time shown does not include processing times in both our warehouse and USPS warehousing facilities during the transit process. Delivery times shown are only estimates and USPS does not guarantee delivery times nor do they offer refunds if packages arrive late. 

    Shipping Rates within the United States

    * Free Shipping on orders over $80 (Until September 7th, 2015) (Shipping fee may apply on exchanges)
    * 1 - 2 glasses = $6.75
    * 3 - 4 glasses = $8.75
    * 5 - 8 glasses = $12.00
    * 9 or more glasses = $15

  • International Shipping

    International orders my take upto 48 hours to process. Orders placed Friday and over the weekend will be processed the following Monday. Our warehouse is located in Los Angeles, CA and transit time varies based on destination. Most packages will arrive within 6-14 days depending on your local carrier. Our checkout process shows an estimated transit time for USPS Priority and First Class International Mail. Delivery times shown are only estimates and USPS does not guarantee delivery times nor do they offer refunds if packages arrive late.  International shipping rates are calculated by total weight of the package. Please note that your country may apply import taxes and custom charges. We cannot be held responsible for these fees. Please contact your local tax office for information. 

  • Privacy & Security

    Ajmorganeyewear.com privacy and security relationship with our customers is very important. Ajmorganeyewear.com is committed to providing our customers with a secure web site to shop and will only collect the personal information that is necessary to process your order. Our customers should feel assured that access to this information will be limited to the appropriate employees and will never be sold or given to any other company. Ajmorganeyewear.com specific privacy policies are outlined below. You can read more here.

  • Returns & Replacements

    Regular priced and non-sale items are eligible for returns within 30 business days from the delivery date. Any altered items purchased are not eligible for returns. The customer is responsible for shipping charges to our Returns Dept. For first time exchanges, we will ship the item to the customer with no charge. Any subsequent exchanges will be charged a shipping fee. No exchanges, no returns and no refunds on Sale or Promotional items.To initiate a return or exchange, please contact our Return Authorization Dept at 800-635-9848.

  • Safe Shopping Guarantee

    The Ajmorganeyewear.com Safe Shopping Guarantee protects you while you shop at Ajmorganeyewear.com so that you never have to worry about credit card safety. We use Hacker Safe technology that prevents 99.9% of online crimes. The HACKER SAFE certification represents that a site has passed ScanAlert's rigorous daily scans to reduce the liability of hackers, identity theft, and credit card theft. We guarantee that every transaction you make at Ajmorganeyewear.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Ajmorganeyewear.com.

  • Payment, Pricing & Promotions

    Pricing on the site will be honored with call in orders. Promotions on our reading glasses and sunglasses are only valid during specific dates and times. Those dates and times are advertized through our newsletter and cannot be redeemed outside of those promotional periods. Promotions form other stores will not be honored through our website.

  • Security

    Our web site's security system prevents any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

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